The Thanksgiving season is a great time to recognize employees for their dedication. Finding simple and creative ways to show your appreciation does not have
...expensive, customer acquisition of customer retention? About 82% of companies agree that customer retention costs are less expensive than new customer acquisition. Which has a
...customer and employee satisfaction, understanding the nuances of tipping has never been more important. Tipping is a cultural practice deeply rooted in the dining experience,
...because those return customers spend an astonishing 67 percent more than a new customer during a visit! Why is it important to increase customer retention?
...customer service and culture issues and processing issues. How do you train customer success managers to handle situations where a customer may be less-than-satisfied? We
...base 82%of companies agree that customer retention costs are cheaper than new customer acquisition Repeat customers tend to spend 67% more than new customers Repeat
...various shifts. GUIDE The Ultimate Guide to Restaurant Staff Training READ NOW Better Customer Service Cross-training in restaurants contributes significantly to enhanced customer service, offering
...Improving your customer service score can create a loyal customer base. Following the steps below to get started on improving your customer service scores. How
...bottom line, it is important to create a customer service strategy that sets your restaurant apart from the competition. Why prioritize the customer experience? Customer
...would like recognition and appreciation of their work to be a priority. By recognizing employee contributions, you can show staff that they are working toward
...can also lead to the less-quantifiable effect of unengaged and unhappy employees, who can cause operational issues (no accountability, no-shows), or poor customer service (negative
...among the staff. As they embark on their “Taste Bud Time Traveler” journey, new employees will develop a broader appreciation for the culinary heritage represented
...can make your loyalty program successful. What is a customer loyalty program? A customer loyalty program is a way to reward your regular customers for
...your menu, you can shine a spotlight on your most profitable dishes and gently guide your customers towards them. Picture placing your high-margin items right
...that 65% of a company’s business comes from its existing customer base. And, as a bonus, customer loyalty helps bring in new customers since happy customers are
...78% of operators reported not having enough employees to meet customer demand. Today, that number has dropped to 32%. How to Hire Restaurant Staff Effectively
...talent. “In the beginning, LMS quizzes and exams were a good way to validate learning,” says John Poulos, vice president of customer success for Crunchtime.
...could be inviting the customer back for a better experience, offering a discount, or addressing their specific concerns. Be sure to include contact information so
...and provide constructive feedback to help them continuously improve. Handling customer complaints and feedback is also a crucial part of customer service training. When faced
...customer relationships and streamline operations. A Restaurant Customer Relationship Management (CRM) system offers a comprehensive solution to manage guest interactions, gather valuable insights, and enhance
...their customers, and much of that customer database is largely inactive as customers consider participation to require too much effort. There are a few reasons
...solution marries accounting and restaurant management with technology to increase overall efficiency and growth. Restaurant365 has four certification badges ranging from Bronze to Platinum Partner
...changing digital world can be challenging, but digital marketing is essential both for converting former dine-in customers into takeout and delivery customers, and bringing in
Restaurant365 brings together accounting, operations, scheduling, and more in a flexible platform—empowering restaurants to choose the solutions they need and scale with confidence.
